Policies & Procedures

Thank you for shopping with Marion Mercantile! We are committed to providing quality products and exceptional customer service. Please review our policies before placing your order.

Processing Time

All orders are made to order. Our current production time is 2–3 business weeks before shipment unless otherwise stated on the product listing.

Business days are Tuesday through Friday.

Weekends and holidays are not included in production time.

Selecting expedited shipping only speeds up transit time once your order has shipped. It does not shorten production time.

Shipping Once your order has been completed, you will receive an email with tracking information.

Please note that shipping carriers may occasionally experience delays that are outside of our control. Once your package has been accepted by the carrier, Marion Mercantile is not responsible for shipping delays caused by USPS, UPS, or other delivery services.

Please verify your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.

Order Changes & Cancellations

Because production begins quickly, order changes or cancellations cannot be guaranteed.

If you need to request a change, please contact us as soon as possible. We will do our best to accommodate your request if production has not yet begun.

Returns & Exchanges

All sales are final.

Due to the made-to-order nature of our products, we do not accept returns, exchanges, or cancellations unless an item arrives damaged or we made an error with your order.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Your order number

Photos of the damaged item

Photos of the shipping packaging

We will review your claim and work with you to find an appropriate resolution.

Handcrafted Products

Many of our products feature artwork that is hand drawn, hand painted, or created through our original design process before production. Because each item is handcrafted or individually produced, slight variations in color, texture, or placement may occur and are considered part of the unique character of the item.

BagsOur signature bags begin as original hand-drawn and hand-painted artwork created in-house. The artwork is professionally digitized and permanently transferred onto the bag before being sealed with a commercial-grade protective epoxy for durability and everyday use.

Due to the handcrafted nature of these products, slight variations may occur.

Preorders Any preorder item will include an estimated ship date in the product description. If your order contains both preorder and in-stock items, your entire order may ship together once all items are available unless otherwise noted.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Marion Mercantile cannot be held responsible for lost or stolen packages.

If you believe your package has been lost, we recommend:

Checking with household members and neighbors.

Contacting your local post office or shipping carrier.

Filing a claim directly with the shipping carrier if necessary.

Wholesale Order

Wholesale orders are subject to our current wholesale turnaround times and minimum purchase requirements. Payment must be received before production begins.

Customer Service

Customer service inquiries are handled via email.

To help us locate your order quickly, please include your order number in the subject line of your email.

Customer Service Hours:

Tuesday–Friday: 10:00 AM – 6:00 PM EST

Saturday: 9:00 AM – 2:00 PM EST

Sunday & Monday: Closed

Messages received outside business hours will be answered as soon as possible during the next business day.

Policy Updates

Marion Mercantile reserves the right to update or modify these policies at any time without prior notice. By placing an order, you agree to the policies in effect at the time of purchase.