FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Most common
Where do you ship to?
All over the USA and US TERRITORIES
How long does shipping take?
Our current production turnaround time is 14 business days. This production time begins once your order has been placed and is separate from shipping.
Once your order has been completed, it will be shipped using the shipping method you selected at checkout. Shipping times vary depending on the carrier and service you choose.
Please note:
Production time: Up to 14 business days
Shipping time: Begins after production is complete
Expedited shipping speeds up delivery only—it does not reduce our production turnaround time
How are your bags made?
Our signature bags begin as original artwork created by our artists. Each design is first hand-drawn and hand-painted, then carefully digitized using a specialized process to preserve every brushstroke and detail.
The artwork is professionally transferred onto our premium bags and finished with a commercial-grade epoxy coating that helps protect the design from everyday wear while providing long-lasting durability.
The result is a beautifully detailed piece that captures the look and feel of an original hand-painted work of art while being made for everyday use.
Because each piece is handcrafted through this process, slight variations may occur, making every bag uniquely yours.
Collapsible content
Do you offer wholesale?
Yes! We proudly partner with boutiques and retailers across the country through our wholesale program.
To apply for a wholesale account or learn more about becoming a retail partner, please visit our Wholesale page or contact our wholesale team for additional information.
Return or refund ?
Due to the handcrafted nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the issue. Our team will review your claim and work quickly to make it right.
We encourage customers to carefully review all product descriptions, sizing information, and order details before completing their purchase. If you have any questions before ordering, we’re always happy to help.
Thank you for supporting our small business and understanding our policy.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number. You can use that tracking number to follow your package’s journey directly through the shipping carrier.
Please remember that tracking information is not available until your order has completed our 14-business-day production turnaround and has been shipped.
If you haven’t received a shipping confirmation after the production timeframe has passed, or if you have questions about your order, please contact our customer service team, and we’ll be happy to assist you.